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FAQ


D: What is FlorenceDirectHotels.com?
R: FlorenceDirectHotels.com is not an agency. It is a web site that allows you to book accommodations directly online. Once you have seen the accommodation that you like, you can contact them directly and check their availability. The front desk will personally answer your reservation requests and all other enquiries you may have.
D: How does FlorenceDirectHotels.com reservation system work?
R: There is no need to register to use this system. It simply works allowing a direct contact online between you and the lodging that you have chosen. No middleman or other third parties involved. The front desk of the favourite property will read your email and will answer you directly.
D: How do I make a reservation?
R: Our reservation process is very simple. Select the desired hotel by area, type or rate (or even Special Offers). See its profile, detail and pictures. If you find the lodging of your interest, contact them directly using the "Quotation Request" form. With this form you can also request rates and availabilities to several other properties at the same time (using the Multiple Request Availability). Once you have received the offer you may accept it using the button you will find at the end of the email.
D: Will the hotel confirm to me directly?
R: Yes. FlorenceDirectHotels.com offers a hotel reservation system where both parties, the hotels and the private client, are directly in contact. No other party is involved, therefore all your correspondence is dealt with directly by the concierge of your favourite property. Once the hotel has verified their availability for the time of your interest, and all your requested data has been supplied, an e-mail of confirmation for your reservation will be sent to you. Keep that e-mail and print it as it represents your voucher to show at your arrival.
D: Can FlorenceDirectHotels.com book a room for me?
R: This site has been created to allow an easy and direct contact between you and all the structures here listed. You can browse through their pages, see their rooms and services and then make your decision. FlorenceDirectHotels.com cannot make, modify or cancel any reservation.
D: I made a reservation request. Now?
R: The accommodation that you have contacted will answer you shortly, indicating whether they have availability for the dates you indicated. Once you have received their offer, you can accept it and send them your credit card information that the hotel needs to confirm your reservation. Bear in mind that your request will be confirmed by the property and until then do not consider it as confirmed. In order to receive confirmation via e-mail make sure that the address you enter when sending your booking request is correct. If you enter an incorrect e-mail address you will not be able to receive a reply from the hotel and this could lead to communication problems and misunderstandings. Therefore, it is crucial that you make sure all your data is correct. Furthermore, after every message sent to the property, a message will appear on the screen, telling you at what stage your reservation is.
D: Is breakfast included?
R: In many lodgings breakfast is included. If it is not specified then breakfast is usually not included. Each property states what is included in the Rates & Terms section.
D: How do I modify or cancel a booking?
R: Simply by contacting the property and informing them of the new dates of your stay or that you need to cancel your reservation. FlorenceDirectHotels.com cannot modify or cancel any reservation. After the cancellation deadline it is necessary to contact the property directly, since in this case only the property can accept changes free of charge.
D: Why is credit card information required when making a reservation?
R: The credit card data is needed in order to avoid that the hotels receive fraudulent bookings and to guarantee that the reservations that are not going to be used are cancelled. In case of no show and no cancellation of a reservation, the Hotel may charge on your credit card for the first night accommodation.
D: Is it safe to use my credit card?
R: Yes, it is perfectly safe to use your credit card as FlorenceDirectHotels.com uses secure socket layers (SSL), encryption techniques and firewalls to safeguard all of your personal information.
D: When will I be charged?
R: No payment in advance is required and no payment over the internet will ever occur. Most hotels will give you the possibility to pay for your bill at the end of your stay. Only some structures, and in consideration of particular situations, might ask you for an earlier deposit.
D: What happens to my personal information?
R: This information is collected within a secure environment and is necessary in order to process your hotel reservation. Your name, email, phone and credit card number are necessary to ensure the hotel is able to make and confirm your reservation. We do not share this personal information with outside parties except as necessary to complete your hotel reservation.